To start sending your calls to VoiceGrid, simply dial the following code from the phone you want to forward (usually your business number):

*72 + [Your VoiceGrid number]

For example, if your VoiceGrid number is 555-123-4567, you would dial:

*725551234567

You'll hear a stuttered confirmation tone or message, and forwarding will be active immediately. Now every call to your number will be answered by your AI receptionist.

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How to Turn Off Forwarding

Need to take back control or pause VoiceGrid handling your calls? You can turn off forwarding just as easily:

From the forwarded phone (the one you originally set it up on), dial:

*73

You'll hear a stuttered tone or message confirming call forwarding is off.

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Using a Mobile Carrier? Here's What to Know

Most major carriers (like Verizon, AT&T, T-Mobile, and others) support *72 and *73 as the standard call forwarding codes. If those don't work for you, check with your carrier or visit their website for instructions specific to your plan.

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Still Have Questions?

Our team is here to help — whether you're unsure which number to forward, need help testing, or want to explore custom call routing setups.

Pro Tip

Once your calls are forwarding to VoiceGrid, your AI receptionist will handle everything — from greeting the caller and gathering info, to sending follow-up texts and booking jobs (depending on your plan). Forwarding is the first step toward a more efficient, more responsive business.