Not at all. Setup takes just a few minutes. Once activated, VoiceGrid is ready to answer calls and texts immediately. There are no sales calls or complex onboarding required.
About
What is VoiceGrid.ai?
VoiceGrid is an AI-powered receptionist designed specifically for appliance repair companies. It handles inbound calls and texts, gathers the information your techs actually need, and books service appointments — even after hours.
It’s not built to pretend it’s human. It’s built to do the job better: capture model numbers, collect symptoms accurately, and get service calls scheduled fast.
Industry-Specific Training
VoiceGrid is trained specifically for appliance repair workflows. It understands:
- Appliance types
- Manufacturers
- Model numbers
- Guide customers without attempting to troubleshoot.
The result? Conversations that feel natural to customers and useful to technicians.
Extract Critical Information
VoiceGrid collects the most important information on every service request:
- What appliance is having issues
- Who made that appliance
- The appliance model number
- The issues they are experiencing
If a customer doesn’t have the model number available, VoiceGrid follows up by text so they can send a photo of the appliance label, and will extract that model number for you.
Call + Text Seamlessly
VoiceGrid works over both phone calls and text messages. Customers can:
- Call to request service
- Text instead of calling
- Send photos via text
- Continue conversations without repeating themselves
All conversations stay connected, and you can jump into any thread from the VoiceGrid dashboard if needed.
Arrive More Prepared
Based on the appliance type, symptoms, and model number, VoiceGrid analyzes the request and provides your techs with:
- Specific model number
- Possible diagnoses
- Suggested parts that may be required
This helps technicians prepare ahead of time, reduce return visits, and fix more issues on the first trip.
Appointment Scheduling
VoiceGrid schedules service appointments automatically during the conversation — no callbacks, no manual entry.
- Offers available service days and time windows
- Books appointments during calls or text conversations
- Connects directly to your Google Calendar
Everything is logged and ready — so you can focus on the repair, not the calendar.
Everything Sent to You
Every call and text is emailed to you and logged inside the VoiceGrid dashboard, including:
- Call summaries
- Customer details
- Appliance information
- Appointment status
- AI diagnostic suggestions
You stay informed without chasing information.
The Evolution of VoiceGrid.ai
VoiceGrid began as a powerful AI receptionist for service businesses — answering calls, booking appointments, and improving response times across multiple industries. Goff Heating & Air is one of these customers we initially helped by building an after-hours emergency HVAC solution.
As we worked with service companies, one pattern became clear: appliance repair has a uniquely high need for structured, accurate information before a technician ever arrives. So we focused.
Today, VoiceGrid is purpose-built for appliance repair companies — combining years of AI voice experience with workflows designed around model numbers, symptoms, scheduling, and technician preparation.
This focus allows us to deliver a solution that’s not just automated — but actually useful.
Onboarding Process
Start Taking Service Calls Today
1
Sign Up Online
Sign up and get started with a free 7-day trial. No credit card required.
2
Start Taking Calls + SMS
You'll be able to start taking service calls/texts with a local number immediately after signing up for VoiceGrid.
3
Guided Onboarding Call
Finally you can either jump right in and begin using VoiceGrid or schedule a free guided onboarding call.
Simple Early Adopter Pricing
Early Adopter Plan
For a limited time, VoiceGrid is available to early adopters for:
$99/ Month
- 7-day free trial. No card required.
- Unlimited calls and texts
- Model number follow-ups via text or photo
- Appointment scheduling with Google Calendar Integration
- AI-assisted diagnosis and parts suggestions
- Unified dashboard for customers, calls and messages
This introductory pricing is only available during our early adopter phase.
Custom Integration
For repair operations that require deeper system integration.
Custom Quote
- Everything in the Early Adopter Plan
- Custom POS/CRM integrations
- Advanced workflows and automation
- Multi-location support
- Priority support and configuration
- One-time setup fee
Built for teams with more complex requirements.
General Faqs
Frequently Asked Questions
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Is this hard to set up?
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Is there a free trial?
Yes. VoiceGrid offers a free 7-day trial so you can test it in your real workflow before committing.
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Do I need a credit card to start the trial?
No. You can start your 7-day free trial without entering payment information.
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Can I choose a local phone number?
Yes! During setup, you can specify which area code you would like to use, so that your number is local.
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How much does VoiceGrid cost?
During our early adopter phase, VoiceGrid is available for $99 per month. This pricing is limited-time and will increase in the future.
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Can I cancel anytime?
Yes. There are no long-term contracts. You can cancel anytime from your dashboard.
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What happens if I decide it’s not for me?
If VoiceGrid isn’t the right fit, simply cancel before your trial ends — no charges, no hassle.
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Is my data secure?
Yes. All conversations and data are handled securely and are only used to operate your VoiceGrid experience.
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Does VoiceGrid.ai integrate with Google Calendar?
Absolutely, that's how we manage scheduling. Our system can check your Google Calendar for available time slots, and automatically book service appointments on the call/text.
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How do I integrate VoiceGrid.ai into my existing systems?
Contact Us for a custom quote for integrating into your existing Point of Sale or CRM system.
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How do I get started with VoiceGrid.ai?
You can sign up online and get started right away! Or if you would like a custom integration into an existing POS/CRM, you can setup a call with us to discuss that process.
Try the AI Built to Book Appliance Repair Jobs.
Answer calls. Collect details. Book jobs. Prepare techs. Get started with VoiceGrid.ai today.