Last Updated: 04/18/25

1. Introduction
This Privacy Policy explains how Stop Branding, LLC (“we,” “our,” or “us”), the operator of Voicegrid.ai, collects, uses, and protects your information when you use our services. By using VoiceGrid.ai, you agree to the practices described in this policy.

2. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, billing details, and any other information you submit through forms or support channels. We also collect data automatically, including call recordings, usage logs, device/browser information, and analytics data.

3. Use of Information
We use the information we collect to:
- Provide and maintain the Service
- Process transactions and manage accounts
- Communicate with you
- Improve our offerings and user experience
- Monitor and analyze usage and activity trends

4. Call Recordings
Call recordings are stored for as long as your account remains active. These are used for quality assurance, analytics, and support purposes. It is your responsibility to ensure compliance with applicable laws regarding the recording of calls. VoiceGrid users are not required to disclose to callers that they are interacting with an AI unless required by law.

5. Sharing of Information
We do not sell your personal data. We may share information with trusted third-party service providers to support operations such as payment processing, data storage, and analytics. All such providers are required to adhere to privacy and security obligations.

6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance user experience, understand user behavior, and track usage patterns. You may choose to disable cookies in your browser, but this may impact certain features of the Service.

7. Data Security
We implement reasonable security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security of your information.

8. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. Data, including call recordings, will be deleted upon account termination, subject to internal backup retention practices.

9. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at support@voicegrid.ai. We will respond in accordance with applicable laws.

10. International Users
Our services are operated in the United States. If you are accessing the Service from outside the U.S., your data may be transferred to and processed in the U.S.

11. Children’s Privacy
The Service is not intended for use by children under 18. We do not knowingly collect personal data from children.

12. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the Service constitutes your acceptance of the revised policy.

13. Contact Us
If you have questions or concerns about this Privacy Policy, contact us at: support@voicegrid.ai