Last Updated: 04/18/25

Welcome to VoiceGrid.ai, a software platform operated by Stop Branding, LLC (“Company,” “we,” “us,” or “our”), based in Kansas, USA. These Terms and Conditions (“Terms”) govern your access to and use of the VoiceGrid.ai platform (the “Service”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility
You must be at least 18 years old and have the authority to bind the organization you represent. The Service is intended for business use only.

2. Account Registration
To access our Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

3. Use of the Service
You agree to use the Service in compliance with all applicable laws. You may not use the Service to:
- Violate any laws or regulations
- Infringe on any third party’s rights
- Transmit harmful or unlawful content
- Reverse engineer, scrape, or access the Service in unauthorized ways

4. Subscription and Payments
The Service is offered on a subscription basis with usage-based billing. Pricing, including subscription fees and setup fees, may change from time to time at our sole discretion. You agree to pay all charges incurred under your account. Failure to pay may result in suspension or termination of your account.

5. Refund Policy
All payments are non-refundable. However, we may issue refunds in our sole discretion as a gesture of good faith. Refunds are not guaranteed.

6. Call Recording and Data
VoiceGrid stores call recordings and related data for as long as your account remains active. You are responsible for ensuring your use of the Service complies with applicable data protection laws, including caller consent where required. You acknowledge that callers may interact with an AI voice agent. You are not required to notify them unless required by local regulations.

7. Intellectual Property
We retain all rights, title, and interest in the VoiceGrid software and all associated intellectual property. You may not copy, modify, distribute, or create derivative works from any part of the Service.

8. Termination
You may cancel your account at any time through the platform. We reserve the right to suspend or terminate your access if you violate these Terms or engage in fraudulent, abusive, or unlawful behavior.

9. No Warranties
The Service is provided “as is” and “as available,” without warranties of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or secure.

10. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service.

11. Indemnification
You agree to indemnify and hold Stop Branding, LLC harmless from any claims, damages, liabilities, and expenses arising from your use of the Service or violation of these Terms.

12. Governing Law
These Terms are governed by the laws of the State of Kansas, without regard to its conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Kansas.

13. Modifications
We may update these Terms from time to time. When we do, we will revise the “Last Updated” date. Continued use of the Service after changes constitutes acceptance.

14. Contact Us If you have any questions about these Terms, please contact us at: support@voicegrid.ai